Refunds and cancellations

Last updated: 18 August 2026

This policy applies to advisory engagements offered by Channel Map Point: attribution audits, measurement plan reviews, channel mapping workshops, and attribution advisory retainers. It does not cover physical goods or software subscriptions, which we do not sell.

Eligibility overview

Refunds depend on how far work has progressed and whether reserved dates blocked other clients. Deposits secure calendar time; they are treated differently from final balances.

Cooling-off before kickoff

If you cancel in writing more than seven business days before the agreed kickoff and we have not started reviewing materials, we refund deposits in full.

Closer to kickoff

Cancellations within seven business days of kickoff: 50% of the deposit is retained to cover preparation and lost scheduling, unless we successfully rebook the slot with another client for overlapping dates, in which case we refund the unused deposit share.

Work already started

Once we have begun interviews, export review, or workshop facilitation, fees for completed stages are non-refundable. Unused later stages may be refunded proportionally or credited toward another engagement within six months, at our discretion and with your agreement.

Workshops and no-shows

If your attendees do not join a confirmed workshop without at least two business days’ notice, the session fee is non-refundable. We may offer one reschedule within thirty days subject to availability.

Rescheduling

You may request one reschedule without fee if notice is given at least five business days before kickoff. Later reschedules may incur a MYR 400 administration fee.

Retainers

Monthly retainer fees are prepaid. Unused office hours do not roll over. After the initial three-month term, cancel with thirty days’ written notice; prepaid months already started are not refunded.

Measurement plan reviews

If you withdraw after we deliver the first annotated plan, fees for that delivery stand. If we have not yet started and you cancel under the cooling-off rules above, deposit refunds follow those rules.

Process and timing

Email refund requests to info@channel-mappoint.digital with your engagement reference and reason. Approved refunds are processed within fourteen business days to the original payment method where possible.

Exceptions

If we cancel an engagement for reasons within our control (other than client non-payment or withheld access), you may choose a full refund of amounts paid for undelivered work or a rescheduled date.

Contact

+60377831663 · Blok A 110 Jln Pjs 3/55 Taman Sri Manja Petaling Jaya,Petaling Jaya,Selangor,46000,Malaysia